Refund and Return Policy – B Flare

At B Flare, we are dedicated to providing you with top-quality beauty products that enhance your natural glow. We understand that situations may arise where a return or refund is necessary, and we strive to ensure a smooth process for our valued customers. Please take a moment to review our Refund and Return Policy:

1. Returns

1.1 Eligibility Criteria

To be eligible for a return, the following conditions must be met:

* The item must be unused, unopened, and in its original packaging.
* The return request must be initiated within 30 days of receiving the product.
* The product should be in the same condition as when you received it.

1.2 How to Initiate a Return

To initiate a return, please contact our customer support team at info@b-flare.com within the specified timeframe. Provide your order number, a detailed explanation of the reason for the return, and any relevant supporting information or images.

1.3 Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.

1.4 Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. Upon approval, we will process the refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

2. Refunds

2.1 Refund Criteria

Refunds are processed in the following situations:

* The product is defective or damaged upon receipt.
* The wrong item is sent.

2.2 Refund Process

If your refund request is approved, we will initiate the refund to your original payment method. You will receive a confirmation email once the refund is processed.

3. Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the unwanted item and place a new order for the desired item.

4. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer support team at info@b-flare.com. We are here to assist you and ensure your satisfaction with B Flare products.

Thank you for choosing B Flare for your beauty needs.